Privacy Policy

 

About this policy
Lumin Creative is committed to protecting your privacy and ensuring that your personal information is handled in a responsible way and safe way.

The policy outlines how we aim to achieve this and includes the information collected when:

You use our website http://lumincreative.design/
You make an enquiry via our website http://lumincreative.design/
You register an interest to work with Lumin Creative
You contract Lumin Creative to work on a project
You are a supplier of products or services to Lumin Creative

Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site. By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.

Who are we?
Lumin Creative. We are a branding, marketing and advertising agency, with our studio at Churchill Road, Leighton Buzzard. LU7 3EB.

How do we collect information from you?
We collect information from you when;
You make an enquiry with Lumin Creative.
You sign up to marketing emails and newsletter subscriptions

What type of information is collected from you?
When you engage Lumin Creative to provide services, or Lumin Creative engage your company to provide services, or you make a general enquiry, Lumin Creative collects information such as;

  • title
  • name
  • e-mail address
  • home or work address
  • billing information
  • company name
  • marketing preferences (whether you opt-in or opt-out)

When you access our sites:
There is “Device Information” about your computer hardware and software that is automatically collected by Lumin Creative.

This information can include:

  • device type (e.g. mobile, computer, laptop, tablet)
cookies
  • operating system
  • IP address
  • browser type
  • browser information (e.g., type, language, and history)
  • domain names
  • access times
  • settings
  • referring website addresses
  • other data about your device to provide the services as otherwise described in this policy

Location information:
If you use our website, we may receive your generic location (such as city or neighbourhood).

How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to fulfil a contract, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Send you service emails
  • Improve our products and services
  • Send marketing communications if you have opted in to receive them
  • We may use the information to customise the website according to your interests

Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation. We will only share your information with companies if necessary to deliver services on our behalf.

Third parties content appears on our site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?
We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it. Personal data is stored securely using Zoho CRM.

Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to.

Furthermore, you can change your marketing preferences at any time by contacting us by email at hello@lumincreative.design.

You have a right to request a copy of the personal information that Lumin Creative holds about you and have any inaccuracies corrected. Any such requests should be made to hello@lumincreative.design.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Changes to this statement
To reflect changes in the business environment, we may make changes to our Privacy Policy. We encourage you to periodically review this statement to be informed of how Lumin Creative is protecting your information. This policy was last updated in August 2019.

Contact Information
Lumin Creative welcomes your comments regarding this Privacy Policy. If you believe that Lumin Creative has not adhered to this Privacy Policy, please contact Lumin Creative at hello@lumincreative.design